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  • Returns must be initiated within 10 days of the delivery date.
  • In order to receive a refund for an order, the customer must ship back the item(s) unworn, unused, and unwashed.
  • The customer is responsible for return shipping costs.
  • Once the item(s) is received, we will process a refund for the item(s). Shipping costs are not included in the refund.
  • Please note this is for both national and international orders.
  • We do not offer exchanges. Upon receiving your refund you can then reorder your correct item, style, and size.  
      Upstate Canine Academy
      24 Corporate Drive
      Clifton Park, NY 12065 
      *Please include your order number inside your package*

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