Returns & Refund Policies
Returns
- Returns must be initiated within 7 days of the delivery date.
- In order to receive a refund for an order, the customer must ship back the item(s) unworn, unused, and unwashed.
- The customer is responsible for return shipping costs.
- Once the item(s) is received, we will process a refund for the item(s). Shipping costs are not included in the refund.
- Please note this is for both domestic and international orders.
- We do not offer exchanges. Upon receiving your refund you can then reorder your correct item, style, and size.
RETURN ADDRESS:
Upstate Canine Academy
24 Corporate Drive
Clifton Park, NY 12065
*Please include your order number inside your package*
Refund
Returns must be initiated within 10 days of the delivery date. In order to receive a refund for an order, the customer must ship back the item(s) unworn, unused, and unwashed. The customer is responsible for return shipping costs. Once the item(s) is received, we will process a refund for the item(s). Shipping costs are not included in the refund.
All items on Sale are final sale.
We do NOT offer exchanges. Upon receiving your refund you can then reorder your correct item, style, and size.
All items on Sale are final sale.
We do NOT offer exchanges. Upon receiving your refund you can then reorder your correct item, style, and size.
