- Returns must be initiated within 10 days of the delivery date.
- In order to receive a refund for an order, the customer must ship back the item(s) unworn, unused, and unwashed.
- The customer is responsible for return shipping costs.
- Once the item(s) is received, we will process a refund for the item(s). Shipping costs are not included in the refund.
- We do not offer exchanges. Upon receiving your refund you can then reorder your correct item, style, and size.
Upstate Canine Academy
24 Corporate Drive
Clifton Park, NY 12065